This Privacy Policy describes how the Ground Zero Commercial Inspections group of companies (collectively, “Ground Zero Commercial Inspections,” “we,” “us,” or “our”) collects, uses, and protects your personal information. This policy applies to our various products and services, as well as visitors to our websites: groundzerocommercialinspections.com, groundzeroinspections.com, and groundzerohomeinspections.com.
1. Scope of This Privacy Notice
This notice explains our practices regarding personal information when you interact with us through:
- Property inspection services (Commercial and Residential).
- Horizon Inspection Software.
- The Home Reference Book®.
- Training programs and Homeowners’ Association Programs.
- Our franchise business operations.
- Direct communications via our websites, email, or phone.
2. Information We Collect
We collect information necessary to provide high-quality inspection services and maintain business operations:
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Contact Details: Name, home address, email address, and phone number.
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Property Information: Photos of the property, age, structural condition, details on mechanical systems (HVAC, electrical, plumbing), and environmental data.
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Payment Data: Credit card or banking information (processed securely via third-party providers; we do not retain full payment card data).
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Technical Data: IP addresses, device identifiers, and Site interaction data.
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Communications: Content of emails, feedback, or inquiries. (Note: Phone calls may be recorded for quality assurance).
3. How We Use Your Information
We use your personal information to:
- Deliver inspection reports and related products.
- Communicate updates regarding software, terms, or policies.
- Process payments and maintain your account.
- Improve our systems, including the Horizon platform.
- Perform marketing and education (you may opt out at any time).
- Investigate claims, prevent fraud, and ensure security.
- Comply with legal obligations and enforce our agreements.
De-identified Data: We may aggregate de-identified property data to provide insights to insurers or lenders and to improve our service quality. This data cannot be used to identify you personally.
4. Automated Data Collection & Cookies
We use cookies, pixel tags, and analytics tools to improve our Sites and advertising performance. This includes:
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Usage Analytics: How you interact with our Site, time spent on pages, and navigation paths.
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Advertising: Data on advertisements seen or clicked to improve marketing relevance.
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Cookie Management: You can manage your preferences through your browser or our cookie consent manager. Note that disabling cookies may affect Site functionality.
5. Sharing Your Information
We do not trade, rent, or sell your personal information. We share data only in the following circumstances:
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Service Providers: Third-party processors for data storage, payment processing, and marketing who are contractually obligated to protect your data.
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Professional Partners: With your consent, we may share inspection reports with insurance companies, real estate agents, or program partners to facilitate your transactions.
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Legal Requirements: When required by law, such as responding to a subpoena or protecting our legal rights and safety.
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Business Transfers: In the event of a merger, sale, or reorganization.
6. Data Security & Retention
We implement technical and administrative safeguards to protect your data from unauthorized access or loss.
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Retention: We keep information only as long as necessary. Inspection reports are typically retained for a minimum of seven years.
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Cross-Border Transfers: Our Horizon platform and certain service providers are located in the United States. Your information may be processed and stored there, subject to U.S. laws.
7. Your Rights and Choices
You have the following rights regarding your personal information:
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Withdrawal of Consent: You may withdraw consent for data collection at any time, though this may limit our ability to provide certain services.
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Access and Correction: You may request a summary of the information we hold about you and ask for corrections to any inaccuracies.
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Opt-Out of Marketing: You can unsubscribe from promotional emails via the "unsubscribe" link in the footer or by emailing unsubscribe@groundzeroinspections.com.
8. Contact Us
To exercise your rights, file a complaint, or ask questions about our privacy practices, please contact our Privacy Officer:
Email:
privacy@groundzeroinspections.com
Website:
groundzerocommercialinspections.com
This Privacy Notice may be updated periodically to reflect changes in our practices or legal requirements.
